Privacy Policy

A legal disclaimer

At Excel Academy, we value your privacy and are committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our tutoring services.

1. Information We Collect

We collect personal information when you use our services, such as when you register, book a tutoring session, or contact us. The types of data we may collect include:

Personal Information: Name, address, phone number, email address.
Student Information: Age, educational level, specific tutoring needs.
Payment Information: Credit/debit card details or other payment methods when booking services.
Communication Data: Correspondence via email, phone, or our website.
Usage Data: IP address, browser type, and interactions with our website (via cookies).

2. How We Use Your Information

We use the personal data we collect for the following purposes:

To provide tutoring services and personalized educational support.
To process payments for tutoring sessions.
To communicate with you about booking confirmations, cancellations, and other service-related matters.
To improve our services, including feedback on lessons.
To send promotional materials or newsletters (only with your consent).
To comply with legal obligations.

3. Legal Basis for Processing Your Data

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal grounds:

Contractual Necessity: To fulfill our contract with you (e.g., providing tutoring services).
Consent: To send marketing communications, where you have provided consent.
Legal Obligation: To comply with relevant legal or regulatory requirements.
Legitimate Interests: To improve our services or conduct market research.

4. How We Protect Your Information

We take the protection of your data seriously. We have implemented appropriate technical and organisational measures to prevent unauthorized access, alteration, or destruction of your personal data. This includes encryption, secure servers, and access controls.

5. Data Sharing

We will not share your personal information with third parties unless necessary for the following reasons:

Service Providers: We may share your data with third-party payment processors or other service providers who assist with fulfilling our services, such as email communication tools or customer management software.
Legal Requirements: If required by law or to protect the rights, property, or safety of Excel Academy, our clients, or others.

We ensure that any third-party providers we work with comply with relevant data protection laws.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including for legal or accounting purposes. For example, we may keep records of tutoring sessions and payment history for a reasonable period after the services have been completed.

7. Your Rights

Under the UK GDPR, you have the following rights concerning your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
Right to Deletion: You can request that we delete your personal data in certain circumstances.
Right to Restrict Processing: You can request that we limit how we process your data.
Right to Object: You can object to the processing of your personal data for certain purposes, such as marketing.
Right to Data Portability: You can request to receive your personal data in a structured, commonly used format for transfer to another service provider.

To exercise these rights, please contact us at Excelacademyldn@gmail.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences and analyze website traffic. You can control cookies through your browser settings and opt out of certain cookies. Please note that blocking cookies may affect your experience with our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the "Effective Date" will be updated accordingly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Excel Academy

Email: Excelacademyldn@gmail.com
Phone: 07799916839